Our happiness team is always here to assist.
- For pre-sale questions, please use the form below to contact us, we will reply within 24 hours.
- If you’re a customer and have an issue with your order, PLEASE open a support ticket here…
Frequently Asked Questions
General (4)
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email.
We guarantee any of our product made by us and sold through our online store to be free of defect.
We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe, US, Canada and India.
The full list of stores that resell our products can be found on our stores locator map.
Orders (5)
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through ‘contact us’ form.
Once your order has been shipped, you will receive an email and and Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through ‘contact us’ form for any modification of the order.
If you wish to cancel your order, you can send an email or call customer support.
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via “contact us” form.
Payment (4)
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
We currently only support the following currencies for charging our customers in their local currencies: USD and EUR.
If your credit or debit card use another currency, then you will be charged in USD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
You can purchase on our website using a debit, credit card. Additionally, we support Paypal. You can choose these payment methods at checkout.
Returns & Exchange (5)
Some products are subject to free return policy, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.
We are prioritizing our fulfillment and operations to deliver products that our customers would need as they continue to stay at home. We will notify you when we can schedule the return-pick. We appreciate your patience in this regard.
We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.
We do accept exchanges and they follow the same conditions as returns.
– The item must have been sold on our online store.
– The item shouldn’t have been used in any way.
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via “contact us” form. A member of our support staff shall respond as soon as possible.
Yes, we do accept returns subject to fulfillment of the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have its original packaging with all the tags etc.
– The return or exchange request is made within 7 days of delivery.
To request for a return, please reach out to support by submitting your request via “contact us” form.
A member of our support staff shall respond as soon as possible.
Shipping (6)
We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.
Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you’ve placed your order, it usually takes 24 to 48 hours to process and mark it ready-for-delivery.
Shipments are reflected as RTO (returned to origin) under the following circumstances:
– Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address.
– The address could not be found because either it was incomplete or the pin code was wrong.
– You or someone at your delivery address refused to accept the order.
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
We currently ship in the United-States, Canada, Australia, France, the UK and Germany.
For shipping outside of these countries, please reach out to our customer support through contact us form.
Currently, we do not offer same-day shipping, sorry.
After you place your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your “order history” section on your account page on the website.
